GDPR Compliance

General Data Protection Regulation

This page outlines our compliance with the General Data Protection Regulation (GDPR) and explains your rights regarding the personal data we process.

Legal Basis for Processing

We process your personal data under the following legal bases:

• Consent: When you provide explicit consent for specific processing activities, such as submitting a service request form
• Contractual Necessity: When processing is necessary to fulfill our service obligations to you
• Legitimate Interests: When we have a legitimate business interest, such as improving our services or website functionality
• Legal Obligation: When we must process data to comply with applicable laws and regulations

Your Rights Under GDPR

As a data subject, you have the following rights:

Right to Access

You have the right to obtain confirmation as to whether we process your personal data and, if so, to access that data along with information about how it is processed.

Right to Rectification

You have the right to request correction of inaccurate personal data and to have incomplete personal data completed.

Right to Erasure

Also known as the "right to be forgotten," you can request deletion of your personal data under certain circumstances, such as when it is no longer necessary for the purposes for which it was collected.

Right to Restriction of Processing

You have the right to request that we restrict processing of your personal data in specific situations, such as when you contest the accuracy of the data.

Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.

Right to Object

You have the right to object to processing of your personal data based on legitimate interests or for direct marketing purposes.

Rights Related to Automated Decision-Making

You have the right not to be subject to decisions based solely on automated processing, including profiling, which produces legal effects or similarly significantly affects you.

How to Exercise Your Rights

To exercise any of your GDPR rights, please contact us at [email protected] with a clear description of your request. We will respond within one month of receiving your request, though this period may be extended by two additional months for complex requests.

We may request additional information to verify your identity before processing your request.

Data Protection Officer

For questions specifically related to data protection and GDPR compliance, you may contact our data protection contact at [email protected].

International Data Transfers

Your personal data is primarily processed and stored within Australia. If we transfer your data outside of your jurisdiction, we ensure appropriate safeguards are in place to protect your information in accordance with GDPR requirements.

Data Breach Notification

In the event of a data breach that is likely to result in a high risk to your rights and freedoms, we will notify you without undue delay, in accordance with GDPR requirements.

Right to Lodge a Complaint

If you believe we have not handled your personal data in accordance with GDPR, you have the right to lodge a complaint with the relevant supervisory authority in your jurisdiction.

Updates to This Policy

We may update this GDPR compliance statement to reflect changes in our practices or legal requirements. Significant changes will be communicated through our website.

Contact Information

For GDPR-related inquiries or to exercise your rights:

Email: [email protected]
Address: 47 Newcastle Street, Perth WA 6000, Australia